Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
SPECIALIST REVENUE ASSURANCE
Role Purpose
The Specialist Revenue Assurance delivers revenue and cost assurance for Vodacom through design, implementation, maintenance and continuous improvement of controls on all GSM and Mobile Money products. The Specialist will be reporting to the Manager Revenue Assurance and Fraud Management.
Key Deliverables
• Ensure integrity of the GSM and mobile money platforms (HLR, PCRF, CRM systems, charging platforms, G2).
• Reconcile all Voice, Data and SMS usage, P2P, B2C/C2B and B2B transactions across all business support systems to ensure completeness.
• Reconcile transactions with content (Value Added Services), third parties to ensure completeness and accuracy to prevent and/or resolve payments disputes.
• To ensure complete and accurate rating of all GSM products: Voice, Data and SMS, mobile money transactions: Fees and commissions to assure regulatory compliance.
• Design and implement controls to ensure Revenue Leakage prevention prior to launch of new products or change to existing products.
• Apply independent checks on applicable commissions (payable, receivable) to ensure accuracy.
• Conduct research and advise management on the latest revenue leakages and fraud trends.
• Align with Vodacom Enterprise, Consumer, and Mobile Money Product Design teams to ensure alignment with Vodacom best practice guidelines.
• Apply and deliver the above KPIs on GSM, Mobile Money as well as Fraud management as required.
Qualifications
• Degree or equivalent in Information Systems/Computer Science/Business Analytics or relevant tertiary qualification.
• Minimum of 2 years in telecommunications is desirable
• 1 – 2 years’ experience SQL, PL/SQL knowledge/certification (essential)
• Programming experience (advantageous)
• Risk management, Fraud Management, Business analysis and process management knowledge (advantageous)
• Data science experience (advantageous)
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Apply here!