Specialist: Network Quality


Posting Country:  Lesotho
Date Posted:  04-Aug-2020
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.Description

Network Quality is a division in technology department established in 2012 to deal with increasing demand of our voice and data services. Network Quality is responsible for planning of the network coverage, capacity dimensioning and use modern techniques to ensure the network is of sound quality. We are proud of ensuring our network is one of the best in the world through out of the box thinking. Once you are with us, you will find the freedom to be yourself and be the best you can be.
Your responsibility will include new site planning, network performance and troubleshooting and network benchmarking.
You will Be Responsible For:
Detailed Analysis of performance against Company, Group, and Regulatory Performance Indicators
Detailed Action Plans to address shortfalls
Network meeting targets
Perform benchmarking against relevant networksExecute actions to ensure leadership against benchmarks
Perform BAU Optimization to ensure sustainability of meeting targets
Provide inputs and expert opinion into equipment and technologies that are to be put into the network
Detailed Analysis of Customer Experience;
Periodic Drive-Testing;
Detailed action plans to address shortfalls against customer expectations;
Innovative ideas on how to delight customers with regards to network experience;
Ensure best customer experience relative to benchmarks;
Perform BAU Optimization to ensure sustainability of meeting targets
Weekly, Monthly, and Quarterly reports on network performance and customer experience;
Management reports for various forums
Detailed reports on progress against action plans
Periodic Drive-Testing reports
It Would Be Nice if You have
Bachelor of Engineering in Electronics or any equivalent
2 Years’ experience in telecommunications sector
What’s in it for You
22 days’ annual leave
Flexible Working
Parental Leave policy which comes with 4 months whilst being paid your full salary
Employer Pension Contribution of up to 12.5%
Free Access to Vodafone University
Enjoy benefit of advancing your education via our Bursary Scheme
Subsidised handset and monthly data allocation
Subsidised monthly airtime for and your spouse/partner
Unlimited access to an onsite gymnasium.
24/7 Professional counselling for you and your family members 
Enjoy the benefits of working from home
Professional driving training to enhance your driving skills (where applicable)
In-house subsidised catering for your convenience
If you are seeking that next challenge and feel you could make a difference to our people and want
to work for a strong purposeful company then this is your opportunity

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Apply here!