At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Role Purpose
Identifies performance problems with assigned equipment, coordinates and schedules repairs, and recommends alternate hardware options
Key Accountabilities
⦁ Ensuring that all user access complies with Vodacom security policies
⦁ Maintain high availability of windows systems such as Active Directory and Exchange servers.
⦁ Troubleshooting system and network problems and diagnosing and solving hardware or software faults
⦁ Attend all support of VMware environment and escalate issues to outsourced support team
⦁ Ensure that all proper documentation such as systems architectures, configuration documents are always available
⦁ Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
⦁ Ensure that all systems have Technical recovery plans
⦁ Perform periodic performance checks for support capacity planning.
Competencies
⦁ Knowledge of Windows Servers
⦁ Experienced with Windows Active Directory and Exchange servers
⦁ Report writing and presentation skills
Certifications
⦁ MCSA: Windows Server 2016
⦁ CompTIA Security+
⦁ AWS Certified SysOps Administrator – Associate
⦁ Microsoft 365 Certified: Enterprise Administrator Expert
⦁ ITIL Foundation
⦁ Microsoft Azure Administrator
⦁ VMware Certified Professional: Data Center & Network Virtualization
Qualifications and Experience
⦁ Degree or equivalent in Computer Science or relevant tertiary qualification
⦁ Minimum of 5 years in IT systems support is required
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.