Internal Investigations:
Assess cases for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.)
Conduct proper investigation of all cases booked out on the Forensics Case Management System and that such investigations are done in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.).
Identify, recommend and implement internal control measures to proactively prevent incidents of economic crimes against Vodacom.
Produce quality reports in accordance with business requirements.
Liaise with all stakeholders involved in investigations.
Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required.
Ensure proper filing of all records in accordance with policy, legislation and business practice.
External Investigations:
Responsible for the proper investigation of all cases booked out on the Forensics Case Management system and that such investigation are done in accordance with Vodacom policies and procedures.
Identify, recommend and implement control measures topro-actively prevent other incidents of economic crimes against Vodacom.
Produce quality reports in accordance with business requirements
Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner.
Assist with police operations where necessary and ensure the arrests of identified suspects.
Dealer investigation
Liaise with all Regional Vodacom clients, external complainants, SAPS, NPA, etc.
Provide Support:
Internal and external client support and guidance related various matters and queries (Whistle blowing, external and internal customer s, e.g. Dealers, auditing, forensics, HR, business)
Internal departmental and team support.