At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To perform analysis and manage the realization of base management objectives through provision of a core set of reports that measure and track base management activity, deep-dive analyses and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.
Key Deliverables
Implement customer retention strategy and cross functional alignment.
Communicate delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.
Extensively employ data, quantitative analyses, statistical models (for both explanation and prediction), and fact based management techniques to drive firm decisions and actions.
Analyze commercial impact of BTL programs on product penetration, ARPU and volume/ value churn and conduct operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value.
Document a well-defined Customer Journey that covers all customer interaction touch-points with the organization, to ensure the delivery of consistent and promised experience throughout the Customers journey.
Job Specific Competencies
Matches our products and services to our Customers’ needs.
Good understanding of technology, quantitative techniques – mathematical and statistical.
Fixes problems to maintain service.
Forecasts future sales, revenues and risks.
Qualifications and Experience
Degree in Information Systems / BSc Computer Science / B.Eng./Actuarial Science (or similar tertiary qualifications).
3 years’ experience working with all aspects of business analysis, system analysis, development, testing, implementation and production support.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.