At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Responsible for driving CVM initiatives from a business perspective, ensuring the effective management of the inflow subscriber base in the various perspectives (for GSM & M-Pesa): Retention, Upsell, Cross Sell, In-Sell.
Key Accountabilities
- Develop and execute Welcome, Educational, Value, Surprise and delight campaigns for inbound and outbound campaigns (Retention, Upsell, Cross Sell, In-Sell)
- Deploy and Optimize campaigns according to the available channels: SMS, USSD, App, Portal, CRM, IVR, and others.
- Ensure optimal targeting of customers through segmentation and predictive analysis (Machine Learning – Neural Networks, Linear regression, etc)
- Define the CVM lifecycle management roadmap
- Administer and/or conduct projects, based on the roadmap defined
Competencies
- Relationship management with internal and external service providers/vendors
- CVM & Analytic background
- Strong SQL Database knowledge
- Experience working in cross functional teams
- Machine Learning Knowledge
- Experience with aspects of business analysis Financial Skills (business cases)
Qualifications and Experience
- Degree in Computer Science, Data Science, Mathematical Statistics or similar.
- Any Artificial Intelligence related certification will be valuable
- Strong experience in telecommunications and financial services
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.