Specialist Customer Fulfilment
Posting Country: LS
Date Posted: 11-May-2023
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role purpose:
To ensure that our customers receive their orders in a timely and efficient manner. Manage the entire order fulfilment process, from order placement to delivery, while maintaining a high level of customer satisfaction.
Key accountabilities and decision ownership
Receive and process orders, ensuring accuracy and completeness of information.
Coordinate with warehouse and logistics teams to ensure timely and efficient order processing and delivery of devices
Monitor order status and provide regular updates on delivery times and any delays.
Resolve issues related to order fulfilment, delivery, and returns
Maintain accurate records of orders, deliveries, and customer interactions
Core competencies, knowledge and experience
Strong communication, problem-solving, and analytical skills.
Ability to multitask and work under pressure in a fast-paced environment.
Knowledge of order management and logistics software.
Qualifications and Work Experience
Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
Minimum of 2 years of experience in order fulfilment or customer service
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.