Posting Country: Lesotho
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To manage and collect outstanding debts from postpaid service customers. To also implement appropriate collection strategies to ensure timely payments.
Key Accountabilities
⦁ Ensure that post-paid customers are not in arrears by making follow-ups on defaulting customers and making necessary recommendations to Manager Credit Control
⦁ Ensure that bad debt is reduced to a minimum by making follow ups on accounts 60 days and above and negotiating payment terms.
⦁ Ensure that credit notes are raised and processed in X3 for all internal and external accounts before the following month-end
⦁ Manage the accounts to ensure that they stay within their set credit limits and pay within set credit periods
Competencies
⦁ Strong negotiation and communication skills, with the ability to handle difficult conversations and resolve conflicts effectively.
⦁ Demonstrated ability to work independently and under pressure, while managing multiple priorities
⦁ Strong analytical and problem-solving skills, with the ability to identify and address root causes of payment delinquency
⦁ Proficiency in Microsoft Office, including Excel and Word
Qualifications and Experience
⦁ Bachelor’s degree in business, finance, or a related field preferred
⦁ At least 2 years of experience in credit collections or related field
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.