Posting Country: Lesotho
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Closing Date: 16 June 2023
Reporting to the IT Operations Manager, the incumbent shall be responsible for the maintenance and evolution of Call Center Systems.
Job Responsibility
- Ensure high availability and reliability of the Call Centre infrastructure
- Provide administration, maintenance, and operational support to the Call Centre environment to offer service meeting agreed SLAs and business priorities
- Coordinate production releases and server patching for the environment.
- Provide Call Centre environment capacity planning and performance monitoring metrics
- Install and maintain Call Centre user equipment
- To execute change control on systems via a managed process.
- Perform configuration management by maintaining documented inventory of systems and software versions
Requirements
- Degree or equivalent in IT/Engineering or relevant tertiary qualification.
- ITIL4 Foundation Certification
- At least 5 years or more working within a Telecommunication Sector.
- Proven experience with Microsoft Failover Cluster technology.
- In-depth knowledge of and experience in incident management
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.