At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Reporting to the Billing Operations Manager. the incumbent works with business management to determine business requirements, prioritize, define key performance indicators (KPI), and develop CRM and related applications strategy. This includes working with business and development teams to design and document system architecture, alerts, and reports. This individual is accountable for providing leadership and independent initiatives in CRM and business applications, maintaining systems availability and resolving any billing issues.
Job Responsibility
- Lead and create an in-depth understanding of our telecom end-to-end customer journeys and support systems, processes and procedures.
- Interprets business requirements and determines optimum CRM solutions to meet needs.
- Lead and supervise configuration of product offerings in primary systems, including CCS, Middleware and the billing engine (VXview)
- Lead and supervise reconciliations with third parties for charging to ensure completeness and accuracy of charging to avoid revenue loss and disputes with third parties
- Design standards, policies and procedures for the form, structure, and attributes of the CRM, Billing and Charging tools and systems
Requirements
- Degree or equivalent in Computer Science or relevant tertiary qualification.
- Extensive experience of configuration and management of system users, defining rights and roles, incident and problem management is mandatory
- Experience with Linux OS and ability to work with automation scripts.
- Experience with Oracle and related data manipulation tools such as PL/SQL
- Business Analysis and Process Management
- Experience in telecoms billing is advantageous
Closing Date for applications: 17th November 2021
Skills
AgileDev OpsSecuritySoftware EngineeringAutomation and RoboticsCloud
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.