Specialist AfterSales Operations and Pricing
Objective of the job:
Mercedes-Benz SA Vans division has an exciting position for a Specialist AfterSales Operations and Pricing. The incumbent will monitor market trends and annual business plans for Vans Aftersales. Support the AfterSales business by managing aftersales budget as well as all Aftersales project costing. Ensure competitive pricing of all Van Aftersales parts, by doing annual competitive studies and Cost Per Kilometer studies. Manage special dealer discounts to ensure it is within budget and monitor aftersales project implementation to timeously highlight concerns. Report aftersales trends with BDM’s (Business Development Managers) both nationally and per dealer to highlight any concerns and potential for sales. Initiate short term campaigns to ensure achievement of business plans. Liaise with Product marketing teams to ensure timeous execution of aftersales marketing campaigns in compliance with the Company’s Integrity Codes.
Main Tasks:
- AS Business planning. Study national, global, dealer and competitor market trends to develop an annual business plan for aftersales. Ensure monitoring and communication of performance vs objectives to all stakeholders on a daily basis and highlight all concerns.
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Parts Pricing: To analyse current and future parts pricing, to develop a pricing approach that will support the key AS strategic objectives. To monitor and analyse the impact of price adjustments on parts sales. Monitor special discounts to dealers for incremental sales. -
Global Pricing System: To facilitate all local requirements via the DAG pricing team. To manage and implement new pricing tools, i.e. PEP. To ensure that sticker prices and discount group logic is maintained in the system. -
Project Support. Monitor Aftersales project implementation, budget allocation and performance and timeously highlight any concerns and actions to be taken. -
Sales & Marketing Support: To provide support to the AS S&M team with the monitoring and implementation of aftersales communication incl. event support, dealer incentive programmes, dealer subsidies and management of the Marketing budget in collaboration with Brand Marketing. -
Reports: Compile detailed, precise and concise reports with recommendations. Monthly update on all relevant Aftersales KPI’s. -
Campaigns: Identify opportunities for parts and service campaigns in conjunction with specialist to boost aftersales revenue.
Knowledge, Skills and Attributes:
Product technical knowledge
MS Office
Knowledge of After-Sales business management
Knowledge and experience of the marketing concepts and implementation
Knowledge of Aftersales processes & Customer Satisfaction Index
Knowledge of the Aftersales market
Business Planning and Project management
Analytical skills
Experience:
- 3 – 5 years’ experience of the marketing concepts and implementation.
- Experience of the marketing concepts and implementation.
- Experience in customer relations.
- Experience in a retail management environment.
- Experience in automotive industry experience would be advantageous.
Mercedes-Benz South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered, however the following will apply:
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Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
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Divisions Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.
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Code of good practice on the employment of people with disabilities.
Only applications submitted online www.daimler.com/career will be considered. Applications sent by email WILL NOT be considered. Email address provided for query purposes only.
IMPORTANT: For an optimal selection process, please attach all relevant documents.
Closing date is 17 January 2020.
Matric plus a National Diploma or Degree in Accounting, Industrial Engineering, Business Administration or relevant equivalent, would be advantageous.