Background:
Hi, I’m Alex, Sr. Sales Enablement Manager at Customer.io!
We’re looking for someone to join our team who is passionate about problem-solving and enjoys talking to customers. This new role will be a fundamental part of our sales team. You will be responsible for bridging the technical gap between qualified prospects’ needs and our business.
As a Pre-Sales Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You’ll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.
To get there, you’ll need a deep understanding of the customer’s concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.
Some things you’ll do…
- Assisting our team of Account Executives with technical pre-sales calls, emails, and thought leadership
- Building and documenting proofs of concepts in the Customer.io platform for complex use cases
- Articulating and presenting your ideas and recommendations to Leads evaluating Customer.io
- Working with the Professional Services and Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
- Maintaining and improving the Sales-owned demo account(s) to suit the sales teams’ currently strategic objectives
- Creating collateral, documentation, and other technical sales materials as needed
- 75% of your time will be spent working on deals
- 25% of your time spent will be creating collateral, documentation, and building repositories for the team
We’re looking for someone who…
- Ability to communicate technical ideas to both technical and non-technical prospects (verbal and written format)
- Enjoys talking to people and has exceptional storytelling skills
- Takes the initiative to research, plan, and execute projects from start to completion
- Makes strategic decisions in a thoughtful and empathetic way
- Preferably has worked for a SaaS company or has experience with a marketing automation platform
- A firm grasp on Computer Science principles
- Understanding of noSQL data structures and RESTful applications
- Experience working with templating languages like Liquid, Handlebars, or Jinja
- 3+ years of experience as a Solutions Architect or Sales Engineer
- Available to collaborate with team members in the US CST or EST for at least 4 hours each day
About Customer.io:
Our mission at Customer.io is to power automated communication that people like to receive. Today over 2,600 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a new role for our team and we’re still working out salary – more to come!
Benefits at Customer.io include:
- 20 days PTO – we offer 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 100% medical, dental, vision, and supplemental insurance for you and your dependents
- 12 weeks paid parental leave – for birth, adoption, or foster care
- Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
- Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
- Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
- Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
- 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
- Company retreats twice a year – we typically get together IRL every spring and fall, but most recently had an amazing virtual retreat!
- Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply:
Apply at the link below by 5pm PST June 28th and tell us why you’re interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by July 2nd with a status update about your application.
Here’s what you can expect from our hiring process:
- 30 minute video call with our Recruiting Manager
- 45 minute video call with the Hiring Manager
- Interview with two potential teammates
- Take Home Assignment
- 45 minute video call – Take Home Assignment Review with two potential teammates
- Final Interview with CMO