At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Closing Date: 31st July 2023
Reporting to the Solutions Delivery Manager, the incumbent shall be responsible for designing and implementing CVM campaigns for different market segments and deep analysis reporting on the effectiveness of those campaigns. The ultimate goal is to enhance customer longevity and extracting more value to improve profitability, market share and reduce fall-offs (churn).
Job Responsibility
- To map out Segment customer journeys per key product segment with a clear welcome, upsell/cross sell journey in line with Segment Strategy.
- To interpret analysis relating to the customer base in order to identify commercial solutions that can drive value and to support Segment functions in developing propositions and business cases.
- Build Predictive & Propensity models for better decision making pertaining to key aspects such as Churn, acquisition, etc. leading to better customer lifecycle management resulting into revenue saving enhancement.
- Measure and feedback campaign results in terms of revenue generated versus cost, customer take up monthly, identify learnings and improve.
- Increase customer ARPU by identifying cross / upsell opportunities and devise relevant campaigns
- To lead the development and enhancement of reporting services to align reporting with department objectives and goals.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Statistics, Economics or related
- At least 2 years’ experience in web or mobile development
- Proven knowledge of programming language; Python is preferred
- Proven knowledge of object-oriented programming
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.