REMOTE FROM HOME = NO TRAVEL
SEEKING SOMEONE WITH EXP WORKING WITH BANNER HR MODULE!!
F/T SALARIED ROLE
Description of Job Duties:
The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Ellucian Action Line team in providing high quality front line support for our Banner Human Resources clients.
This individual will be responsible for working closely with clients by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues.
The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer.
SEEKING SOMEONE WITH EXP WORKING WITH BANNER HR MODULE!!
F/T SALARIED ROLE
Description of Job Duties:
The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Ellucian Action Line team in providing high quality front line support for our Banner Human Resources clients.
This individual will be responsible for working closely with clients by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues.
The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer.
Core Functions:
- Provide in-depth support to Ellucian clients using troubleshooting and problem solving skills to resolving application issues.
- Clearly document issues within Ellucian’s tracking system and follow issue progress through resolution.
- Develop effective working relationships with other Ellucian staff.
- Work both independently and as an active, contributing member of a team.
- Highly organized and able to work on multiple issues at one time.
- Candidate must be willing to work on a Pacific Time schedule.
Maintain a solid understanding of the Banner Human Resources and Employee Self Service and keep up to date on all new functionality.
Required Skills/Knowledge/Experience:
- Strong understanding of the Banner Human Resources/Employee Self Service products (3 years), including setup/functionality and day-to-day processing.
- Must have strong/proven analytical and troubleshooting skills to effectively address functional and technical issues. Must be able to analyze and resolve problems quickly.
- Excellent communication skills, both verbal and written. Comfortable leading interactive Zoom (Video) sessions and phone calls with clients to troubleshoot problem areas.
Desired Skills/Knowledge/Experience:
- Knowledge in the following areas of Banner HR/Employee Self Service: ACA/FLAC/Thomson Reuters Interface/Canadian Processing/Effort Certification
- In depth knowledge of Banner Human Resources/Employee Self Service
- Ability to write and troubleshoot simple to complex SQL statements.
INDREMOTE
#LI-MR1
Apply here!