Social Media Content Specialist – Pharma and Regulated Industries
Job Description:
Bring YOUR passion to OUR team!
Do you love all things social media ? Have you experience in the pharmaceutical and/or financial industries ? Are you extremely detail-oriented and perceptive ? Would you like to help manage the online reputation for some of the world’s largest brands ? If you answered yes, we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team that is available to work a variety of shifts – including days, evenings, overnights, and weekends.
Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry!
Our Brand:
ICUC Social is a global team of 350+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection, and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.
Our services include Review Management, Social Content, Strategy, Moderation, Community Management, Social Listening and Reporting, and more! Click here to learn more.
The Role:
- Monitor and respond to comments on the client’s social accounts on behalf of the client, using their unique, brand voice
- Understand, identify, and report adverse events and product complaints through the appropriate channels
- Enforce the online community’s safety and usage policies across multiple content areas and ensure that guidelines and rules are adhered to
- Craft engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its objectives
- Identify behavioural and technical issues, patterns, and trends in the online community
The Perks:
- 100% remote work from home – no commute to the office
- Bring your job wherever you go – all you need is a reliable internet connection and laptop
- Work with a diverse group of individuals – we’re global and so is our workforce
- You get to share your knowledge and expertise with our client’s customers
- All this plus a competitive compensation and benefits package!
What you need:
- Genuine interest in the pharmaceutical and/or financial industries
- Knowledge of and experience with regulated industries
- High level of attention to detail with the ability to multitask
- Strong written communication skills – spelling, punctuation, grammar, etc.
- E xperience writing, editing, and crafting engaging content in the social media space using brand voice and following established guidelines
- Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer
- Experience with and knowledge and understanding of all social platforms
- Ability to work independently and collectively in a unique virtual environment
- High-speed internet connection (no data restrictions)
- PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800×600, Camera (built-in or external), Headset with microphone, Operating System: Windows 8.1 or higher – For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates
If this sounds like you, apply now!
Location:
Remote Working
Brand:
Time Type:
Part time
Contract Type:
Permanent