mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of women to eliminate paediatric AIDS and create healthy families across eight sub-Saharan African countries. m2m trains, employs, and helps empower HIV-positive women to work as community healthcare workers in understaffed health centres and underserved communities. Through a peer-to-peer approach, these ‘Mentor Mothers’ deliver a range of health services, advice, and support to women and their families. Started in Cape Town, South Africa in 2001 with an initial focus on preventing mother-to-child transmission of HIV, m2m has innovated and built on its strengths and now provides family-centred support for a range of related health and social issues spanning pregnancy, birth, childhood, and adolescence. It also partners with governments and other NGOs on the adoption of its programme to spread the Mentor Mother Model and its benefits. m2m has a track record of scaling its services and proven impact. To date, m2m has reached over 11M women and children under two, and created more than 10,000 jobs for African women living with HIV. For more, visit www.m2m.org.
SI Systems Assistant
As a member of the DPTS, this role reports to the SI Systems Specialist and is tasked to support mothers2mothers’ Department of Programmes & Technical Support (DPTS) with planning, managing and supporting Digital Health through administrative support and providing technical support to multiple user-groups in the area of Digital Health. The position is based at the m2m Head Office in Cape Town with opportunities for occasional travel.
Key Performance Areas:
Systems Development and Maintenance
Develop and test new system solutions in support of organisation-wide programme
Continuously evaluate, test and modifying systems to ensure that they consistently operate reliably
Continuously consult system users to determine their needs in order to ensure relevance and quality of products/ deliverables/ system outputs, and to ensure that user and project requirements are met.
Provide/Oversee user training, support, advice and feedback, including training material development.
Keep up to date with new technology and continuously make recommendations for system upgrades and innovations.
Run routine ETL aligned
Setup and develop Countries organizational units, users, data elements, indicators and data collection tools on DHIS2 for their reporting needs
Develop on Tableau to assure all indicator/data elements are mapped correctly for HO and Countries reporting needs
Work closely with the SI team officer to make changes, test and deploy App1/App2 according to program needs.
Maintain and update m2m’s electronic database (DHIS2) as required
Maintains specific departmental data collection systems (e.g. CommCare and DHIS2) by troubleshooting problems, providing user support and education and promoting integration with other systems.
Provide ongoing day-to-day digital health user support across all countries
Assist with training and capacity building of country and Head Office SI staff across routine Digital Health tools and systems
Provide administrative and logistical support,
Provide training and capacity building and reporting support,
Support the roll-out and implementation of App 1 (Electronic Client Appointment Diaries) and App 2 (Community Mentor Mother Family-Centred Service Delivery) in all m2m countries
Support development and roll-out of all future Digital Health products in-country and at Head Office
Conduct training in Digital Health together with Measurement and Learning Advisor
M&E and E&OR in Head Office and multi-country deliverables and processes
Assist with generating performance management reports – at Head Office and in-country
Assist with routine data audits
Assist E&OR with data extractions and report generation
Maintains specific departmental data collection systems (e.g. CommCare and DHIS2) by troubleshooting problems, providing user support and education and promoting integration with other systems.
Qualification and Experience:
A minimum of a Bachelor’s degree (B.A. /B.S.) or 3+ year Technikon Diploma in computer science Information Technology or Software Engineering, or equivalent qualification with required experience.
Minimum of 3 years’ of progressively responsible experience in mHealth, Digital Health, and IT support (including providing user support).
Knowledge of IT solutions and infrastructure, current IT technologies and systems management, client/server and internet systems architectures, mobile device and mobile operating systems.
Experience in Digital Health projects.
Experience in training and / or capacity building.
Experience in Monitoring and Evaluation is an advantage.
NGO experience preferred, proven experience in global health and technology, working at the grass roots level.
Strong computer literacy (Microsoft packages)
Action and results-oriented with the ability to lead decisively and motivate staff to perform optimally.
Competencies:
Experience in in software engineering, utilising programming language(s), developing code and documenting system artefacts, including test protocols and ensuring that output is as per the given specifications.
Data management / data flow system development, system integration, system optimisation and implementation.
Data migration and data Extraction, Transformation and Loading (ETL).
Experience in the field of Health and Development.
Experience in development and configuration on CommCare and / or DHIS2 is preferable
Experience using BI / visualisation tools (specifically Tableau) is desirable
Experience collaborating with people from varied cultural, linguistic, and educational backgrounds
High level of accuracy and attention to detail.
Good analytical and problem solving skills
Ability to draw and interpret reports from digital health platforms and electronic databases like Commcare, DHIS2, Redcap,
Team player, self-motivated, creative, resourceful, flexible, energetic with sound judgment
Good communication and interpersonal skills with the ability to pass on information clearly to users and decision makers
Ability to work under high pressure, meet deadlines, monitor and follow-up on pending matters under minimum supervision.
Ability to work independently as well as in a team.
Proven ability to manage multiple tasks and work to strict deadlines
Proactive, solution-oriented approach
Excellent English communication skills & interpersonal skills
mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people.
Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.
To Apply:
Interested applicants should apply for this position via https://m2m.org/who-we-are/careers/ by 09 February 2022.