Primary Purpose of the Job
Responsible for implementing industrial relations strategies and processes to effectively maintain a positive and stable employee relations climate throughout the organisation. Responsible for providing high quality employee relations advice and support to line managers to mitigate any potential risks, whilst promoting a high-performance culture. Enhance the relationships that exist between SBV Services Lesotho and Security Unlimited employees collectively.
Key Performance Area
Provide Subject Matter Expert guidance and support to management
- Provide industrial relations expertise and operational support on a wide range of employment and industrial issues, including labour law, interpretation and draft of labour agreements, policy development and interpretation as well as resolving grievances and recommending corrective action in cases of misconduct
- Provide input into the creation of the Industrial Relations training program and facilitate / co-facilitate the training sessions with line management and Shared Services Human Resource Manager e.g Chairperson’s training, how to facilitate a case as the company representative, etc.
- Provide subject matter expert input into the customization of the company on-boarding and deliver the training for the Industrial Relations segment to all new and recently promoted employees
- Provide guidance and coach line managers on internal Industrial Relations processes, including but not limited to; chairing of disciplinary hearings, preparation for disciplinary hearing and grievance processes
- On complex internal cases, observe the proceedings and provide recommendations on improvements to both the chairperson (if internal) and the company representative
- Consult and support the business through consultation and by providing advice with regards to legislation, policies, and procedures
- Monitor developments within the labour relations field, advise on best labour relations practices and prepare policies to support changes in the labour relations field
- Draft proposals or counterproposals for collective bargaining or other labour negotiations, submitting it to review to management.
- Support Line Management in engaging employees and shop stewards where there is industrial action or threat of industrial action
- Responsible for driving all query resolution to completion in relations to queries raised by employees or the unions consulting with Shared Services Human Resource Manager.
- Support Line management with complex union/shop steward discussions, providing a full report and action list to the Shared Services Human Resource Manager. Support Shared Services Human Resource Manager on management and union consultative meetings action plans.
- Partner with Operations to build a sustainable union engagement & partnership strategy, monitoring delivering and reporting progress / noncompliance.
- Support in compilation of new contracts of employment and review and revise all existing contracts for relevancy to company and legislative changes, submitting them for review to Shared Services Human Resource Manager and management.
- Drive workshops with Shared Services Human Resource Manager and Line Management on complex Industrial Relations related matters that are impacting the labour climate. Represent SBV Services Lesotho and Security Unlimited on Labour dispute matters
- Investigate, prepare and represent SBV Services Lesotho and Security Unlimited at the Directorate of Dispute Prevention Resolution, labour department as per the assigned case load. Provide paper trail / feedback to management with regard to Directorate of Dispute Prevention Resolution documentation.
- Responsible to provide a high-end consultancy service to assure the best possible outcome for SBV Services Lesotho and Security Unlimited by:
- Consult with and prepare all applicable witnesses & or stakeholders
- Draft all required correspondence, in conjunction with Legal where applicable
- Debrief stakeholders on areas of development Facilitate and maintain effective relationships
- Oversee and maintain that labour relations policies and procedures are in place and that they are properly communicated to all, consistently applied and they promote co-operation and respect amongst all levels of staff to achieve stable and healthy relationships
- In conjunction with all Shared Services Human Resource Manager, responsible to establish and drive a shop steward strategy which will strengthen relations between SBV Services Lesotho & Security Unlimited and the union
- Facilitate and maintain a good working relationship with union representatives
- Maintain sound relationships with representatives from the Labour Department as well as relevant Service Providers
Systems Management and Reporting
- Implement, capture information and maintain a comprehensive Industrial Relations administration system
- Consolidate reports on all Industrial Relations Activity throughout the organization verifying the accuracy and identify and report on trends, providing an analysis thereof as well as recommendations where necessary
- Monitor internal labour relations trends, propose solutions and submit for review and approval thereafter instituting remedial action
- Remain apprised of all changes or relevant news and provide analysis and report where required People Management and effective performance management
- Partner with Shared Services HR Manager to create a conducive environment which translates into productivity and high morale within SBV Services Lesotho and Security Unlimited.
- Collaborate with Shared Services Human Resource Manager to provide opportunities to develop, and adequately support team members through the completion of personal development plans within Industrial Relations, Human Resource & Patrols Team.
- Assists to ensure there is an effective and efficient performance management culture; collaborates with line management to ensure that is setting and defining performance targets and measures within their teams
- Partner with line management and Shared Services Human Resource Manager to ensure performance review sessions and conclude performance assessments and rating. This includes guarding and administrative employees.
- Drive team engagement and accountability for best-in-class services.
- Drive continuous development and growth of team by coaching and support training plans.
- Drive productivity and efficiency in the team.
- Inspire one’s team to deliver on key performance areas
- Leading the focus on talent to instill value creation for high value contributors
- Preside over disciplinary hearings on behalf of SBV Services Lesotho & Security Unlimited in alignment with statutory requirements and the policies & procedures of SBV Services Lesotho & Security Unlimited
- In conjunction with Shared Services Human Resource Manager lead and manage the Talent Management Process for Security Unlimited and SBV Services Lesotho
- Draft and execute training plans in conjunction with the Line Management and Shared Services Human Resource Manager Provide leadership to employees within the organisation, creating a winning culture and high morale Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters /concerns to the SME’s (subject matter experts) when required
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accuratecommunication is given across one’s area Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitmenttowards the mission.
- Assist to support Shared Services Human Resource Manger to drive ransformation initiatives to ensure sustainable alignment to the company scorecard
- Provide leadership to employees within the organisation, creating a winning culture and high morale
Initiate and lead a culture of performance driven output through shared purpose vision and values
Requirements
Minimum Requirements: Education and Experience
- Bachelor of Commerce in Human Resources / Industrial Relations / Labour Law or equivalent
- 5 years’ experience in a similar sized unionized environment preferably within manufacturing/logistics/security of which:
- 2 years’ experience representing the company at Directorate of Dispute Prevention Resolution
- Extensive knowledge of Lesotho labour law legislation
- Verification of qualification obtained at Council of Higher Education
Competencies Required
- Critical Thinking: Ability to look at situations from multiple perspectives and analyse facts to understand a problem thoroughly
- Problem Solving: The ability to devise an appropriate solution
- Communication: Impart instructions, expectations, and thoughts clearly through accurate and actionable information
- Social Intelligence: The ability to successfully build relationships and navigate social environments, adept at modelling various social roles. Proficiency in managing relationships and building networks, an ability to find common ground and build rapport
- Inclusivity: Ability to understand, communicate with, and effectively interact with people across cultures, race, gender, and disability. Respects that individuals are different and harnesses this diversity for the achievement of organisation goals and plans.
- Negotiation Skills: The ability to obtain maximum results from meetings in which interests’ conflict both in terms of content and maintaining good relations.
- Resilience: Flexibility in handling change, remaining calm and collected in the pursuit of goals despite setbacks
- Corporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organisation and ensure good accountability towards Management, Customers, Shareholders, Government and the Community
In your application letter, include the names and contact details (contacts and email addresses) of 3 professional referees (your previous/and or current supervisors). Please combine covering letter, CV, certificates, identity documents (both passport and national ID) and email them in a PDF format. This should be one document, if not will be disqualified. Applications should be emailed to [email protected].