Services Specialist – Customer/Call Center Support

77
Role Summary: Fully proficient processional responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request
Essential Responsibilities: Key responsibilities include:
Customers can reach this support organization by direct calls, web portals, emails or 3rd part call center

This team serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise

Major contribution to the development of an operational year plan for own department activities of the team

Suggests improvements in products, processes and procedures

Works together with people from the business unit.

Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues

Works on the basis of predefined contracts and frameworks.

Some latitude to deviate from those conditions

Qualifications/Requirements:
Bachelor’s degree from an accredited university or college (or a Matric / GED with at least 4 years of experience in Service) or equivalent knowledge or work experience

Desired Characteristics: Preferred Qualifications

Strong oral and written communication skills

Strong interpersonal and leadership skills

Ability to work independently

Strong problem solving skills

#LI-ZM1

About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter – great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

Follow us on Twitter , join our LinkedIn Group or become a fan of our Facebook page. Receive job and event notifications by becoming a member of the GE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out the GE Careers Blog . Additional Locations: South Africa;Johannesburg;

Apply here!

Comments