Essential Responsibilities: Key responsibilities include:
Customers can reach this support organization by direct calls, web portals, emails or 3rd part call center
This team serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise
Major contribution to the development of an operational year plan for own department activities of the team
Suggests improvements in products, processes and procedures
Works together with people from the business unit.
Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues
Works on the basis of predefined contracts and frameworks.
Some latitude to deviate from those conditions
Bachelor’s degree from an accredited university or college (or a Matric / GED with at least 4 years of experience in Service) or equivalent knowledge or work experience
Desired Characteristics: Preferred Qualifications
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to work independently
Strong problem solving skills
About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter – great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE
Learn More About GE Healthcare
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
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