Job Description
To provide customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests, communicate with customers either via various channels in relation to a products and services, follow up with customers to ensure that query or complaint was resolved to the customers satisfactory
- Attend customer service complaints and queries in a timely manner from all channels.
- Learn about FNB’s products or services and keeping up to date with changes.
- Work alongside other stakeholders within the different areas of the organisation to ensure all the activities contribute to meet Customer Service objectives in line with the business priorities.
Job Details
Application Closing Date: 28/09/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.