Division: OK Furniture
Business Unit: Teyateyaneng
We are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.
Key Responsibilities
1. Point of Sale & Cash Management
- Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.
- Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.
- Actively promote and achieve targets for add-on sales on all customer purchases.
- Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.
- Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.
2. Operational Support & Security
- Ensure all till points and workstations are secure, clean, and ready for trading.
- Lock till points when unattended and update till passwords weekly.
- Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.
- Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.
- Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.
3. Customer Service
- Provide exceptional, customer-centric service in alignment with the company service code.
- Handle customer complaints efficiently and timeously, escalating issues to line management when required.
- Ensure compliance with all consumer protection and retail legislation.
4. Cellular, Credit & Value-Added Services (Ancillary)
- Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.
- Scan and submit completed credit/cellular agreements and provide customers with copies.
- Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.
- Offer value-added services such as extended warranties and insurance products.
5. Customer Repairs Co-ordination (Ancillary)
- Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.
- Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.
- Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.
Requirements & Qualifications
- Education: Grade 12 / Matric certificate.
- Experience: 2–3 years of experience in a retail environment.
- Financial/Admin Experience: Practical experience in financial administration or cash handling roles.
- Technical Skills:
- Basic computer literacy (MS Word, MS Excel).
- SAP experience is advantageous.
- Experience with cellular and credit vetting processes.
- Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements.
Core Competencies
- Strong numerical skills and high attention to detail.
- Excellent interpersonal, verbal, and written communication skills.
- Strong customer centricity and professional telephone etiquette.
- Ability to work well in a team, follow instructions, and adhere to principles and values.
- Target-driven with the ability to cope under pressure and handle setbacks constructively.
Closing Date 23 October 2026