Senior Software Engineer, Issue Resolution

At Etsy, we are constantly looking for ways to improve experiences between buyers and sellers. This becomes even more important when the unexpected happens in the order process. Our mission on the Issue Resolution squad is to make it easy for buyers to resolve order issues quickly while providing the best outcome possible when those issues arise.

The technical staff at Etsy believes that code is craft, and that the work we do is part of a larger creative culture that includes the hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace. We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, taking advantage of our pioneering continuous deployment system to ship code early and often, and keeping up a blameless culture based on trust and a commitment to learning.

We also believe the work the Issue Resolution squad does willl improve the lives of all of Etsy’s 81M buyers in a significant way. In the last 6 months, we have transformed how Etsy buyers report a problem with a transaction and receive a resolution for serious order issues. But our work isn’t over yet!

For the rest of the year, we’ll be focusing on improving the resolution experience for all buyers across Etsy, including a better system for buyers and sellers to self-resolve order issues. This position is an excellent opportunity to make a big impact on a new team at Etsy!

This is a full-stack position and heavily uses PHP, MySQL, JavaScript (including React), and TypeScript. Previous experience in this stack is not required, but you’ll need to have attention to detail and be comfortable debugging distributed systems.

This role is (eventually) located in one of our Brooklyn or San Francisco offices, or remote within the US and Canada.

About the Role

As a senior software engineer at Etsy, you will:

• Regularly ship performant PHP, JavaScript, and TypeScript using our continuous delivery pipeline.

• Demonstrate leadership on every project, whether as a tech-lead or a contributor.

• Utilize Grafana, ELK, and our in-house analytics tools to capture information and gain insights to help the team iterate.

• Mentor and coach other engineers on your team and across the company to help them succeed.

• Participate in the blameless culture at Etsy that allows us to learn from our mistakes.

• Collaborate with our multi-functional teams and business partners at Etsy, as well as product managers and designers within the team.