Senior Operations Manager

592

Maseru, Lesotho

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:Local – Fixed Term Employee (Fixed Term)

Job Description:

Key Outputs/Responsibilities


1.  PROGRAMMES/PROJECTS PLANNING, MANAGEMENT, MONITORING, REPORTING AND EVALUATION

  • Lead planning and implementation processes involving Assessments, Designs/Redesigns, Baselines, Evaluations and Transition as well as Lessons Learnt Events.
  • Conduct project visits and lead project monitoring processes by staff and partners to ensure alignment to National Office Strategy and achievement of planned objectives.
  • Ensure high level of quality programs in alignment with World Vision standards and development approach.
  • Facilitate Area programs teams to take advantage of funding opportunities through concept paper development and submission of actual project proposals in collaboration with the Grants Acquisition team.
  • Ensure timely consolidation and submission of high quality Area Program (AP) and projects annual management reports, semi-annual management reports, relevant project and special reports and human interest stories by the Area Programme Managers.

2.    BUDGET PLANNING/MANAGEMENT &, FINANCIAL ACCOUNTABILITY

  • Lead APs budgeting and planning processes and reviews; ensuring that APs execute budgets and GIK in relationship to project and programme objectives as planned.
  • Put in place immediate measures to address all variances in actual budget spending.
  • Review Projects and Programs Field Financial Reports regularly and provide the required support to Cluster Managers and field teams to ensure Zero over expenditure or 5% or less under expenditure in the APs.  
  • Ensure APs develop, submit and implement action plans to address all audit recommendations and that progress reports on the implementation are periodically submitted.
  • Put in place measures to follow-up and monitor AP’s implementation of audit recommendations and GIK

3.    PEOPLE LEADERSHIP & MANAGEMENT

  • Ensures APs maintain the high level of Performance Accountability, Integrity, Responsiveness and Zero tolerance to fraud or fraudulent acts.
  • Establish annual performance and development goals for staff to ensure optimal performance.
  • Provide team leadership to ensure goals/objectives are met in a timely manner.
  • Ensure that all staff are appraised periodically.
  • Make recommendations for field staff promotions, rotation as well as relocations and reassignments.
  • Resolve and manage conflicts within teams so as to maintain team spirit and well-being.
  • Recommend staff disciplinary measures to Senior Leadership.
  • Collate and submit annual leave plans to People and Culture Department and ensure that all staff have taken their annual leave within the fiscal year timeframe.

4.   SPONSORSHIP MANAGEMENT

  • Lead the review of Sponsorship key performance indicators (KPIs) and provide sponsorship management support for APs.
  • Ensure Sponsorship management standards are met and child protection policies and protocols are adhered to by all staff and partners.
  • Ensure that all field indicators for sponsorship are green

8. PROGRAMMES INTEGRATION, EFFECTIVENESS AND ALIGNMENT

  • Coordinate the integration of cross cutting themes and special projects including WASH, Humanitarian and Emergency Affairs (HEA), Child Protection, Advocacy and Christian Commitment into AP programming and delivery
  • Collaborate with all key technical peers at National office such as (Technical Program Managers, HEA, Grants Acquisition, People and Culture, finance and Support services) to ensure that adequate support is being provided to the field cluster programs. 
  • Coordinate with TP Managers in support of the cluster
  • Ensure well-coordinated and effective communication between the Regional Operations Office, Clusters Offices and Head Office
  • Create and maintain effective working relationships with Sponsorship, HEA, Ministry Quality and all sectors and department/divisions to ensure programs effectiveness in all APs and Projects.
  • Ensure availability of Project/program Information/data for input into Horizon and that these are regularly updated.
  • Assist in country strategy development, measurements and evaluation and ensure all ADPs and projects align to the NO, RO, and SO strategic operational goals and priorities.

6.    ADMINISTRATIION, POLICY COMMUNICATION AND COMPLIANCE

  • Facilitate the provision of adequate logistics and administrative support to the Area Programs (APs) and projects to ensure quality program and project delivery and reporting. 
  • Ensure Area program teams are well informed and comply with WV policies, guidelines and standards in program delivery through adequate orientation and continuous training. 

7.   DISASTER RISK MANAGEMENT & SECURITY

  • Coordinate disaster risk reduction (DRR) initiatives/protocols in all clusters involving partners, e.g. government, civil society, private sector
  • Ensure emergency preparedness and security measures are in place for the safety of the programs, staff, WV Lesotho assets, communities, children & their families.

8. REPRESENTATION, STAKEHOLDER ENGAGEMENT AND INFLUENCE

  • Ensure the cluster managers build partnerships through networking  and advocacy with public and private sector to promote child well-being, WV Lesotho’s visibility at the Cluster level

Qualifications:  Education/Knowledge/Technical Skills and Experience

  • The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
  • Bachelors degree in Program Development Management, Economics or Social Sciences with at least 5 years managerial experience in the related field;
  • At least three years experience in leadership position in the field of development programs.
  • Masters degree in Program Development Management, Economics or Social Sciences would be an added advantage  

Core Capabilities:

  • Ability to deliver quality services and results
  • Demonstrated accountability and integrity
  • Excellent communicating skills
  • Critical thinking
  • Understanding of the Humanitarian industry
  • Understanding of organizational mission & core values
  • Demonstrated innovative and creative skills
  • Ability to manage self and others
  • Demonstrated Christ-centered life
  • Ability to learn in a fast-paced environment
  • Maintaining work-life balance
  • Building collaborative relationships
  • Practicing gender & cultural diversity
  • Ability to influence individuals & groups
     

Other Competencies/Attributes:

  • Program Management skills
  • People Management and capacity building Skills
  • Must be a committed Christian who is able to stand above denominational diversities.
  • Ability to participate and lead in daily devotions and weekly Chapel services. 
  • Understanding of organizational policies, procedures and standards
  • Understand and model a biblical view of leadership.

 
Working Environment / Conditions:

  • Office-based with frequent travel to the field
  • 25% Domestic/international travel is required. 
  • 10% On Call

REMUNERATION: Competitive with market standards

Please upload your CV and covering letter with copies of educational certificates, transcripts and ID. You are requested to provide 2 professional referees, 1 spiritual referee and 1 HR Practitioner with full details including full names, relationship, email addresses, and contact numbers. At least one reference should be an immediate supervisor from your recent employer.


Disclaimer: Applications received after the closing date will not be considered. Only shortlisted candidates shall be contacted.

Closing Date: 22nd July, 2022

Applicant Types Accepted: Local Applicants Only

Apply here!

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