Senior Manager, IT Operations & Support

Job Title:                 Senior Manager, IT Operations & Support

Location:                 Washington, DC or Remote – U.S.A. Based (overlap of U.S. Time Zones)

Reports to:             Director of Technology Management, IT

Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to reducing greenhouse gas emissions, improving livelihoods, and protecting natural resources across the private and public sectors. We support climate action and sustainable development with standards, tools and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver these benefits. We work in any arena where we see a need for clear standards, a role for market-based mechanisms and an opportunity to generate significant environmental and social value.

Verra manages a portfolio of standards, including the:

• Verified Carbon Standard (VCS) — the world’s leading carbon crediting program, with more than 2000 registered projects in 80 countries, and accounting for two-thirds of all voluntary carbon market transaction volume.
• Sustainable Development Verified Impact Standard (SD VISta) — a flexible framework for assessing and reporting on the sustainable development benefits of project-based activities.
• Climate, Community & Biodiversity (CCB) Standards — these standards identify projects that simultaneously address climate change, support local communities and smallholders, and conserve biodiversity.
• Plastic Waste Reduction Standard and Program — a program that enables robust impact assessment of new or scaled-up waste recovery and recycling projects around the globe.

It is an exciting time to join Verra! Our organization is growing rapidly and building the capacity to meet strategic technical requirements. As such, we are seeking a Senior Manager, IT Operations & Support to oversee the daily activities of the technology operations and support team. In this role you will assist in the management of employee and first-level manager activities across Information Technology Management including infrastructure updates and administration, information management, computing security, computing project support and process analysis.

A day in our collaborative office might include . . .

• Presenting with our managed Services Provider (MSP) and IT Support Manager to implement organization-wide technology-related upgrades.
• Coordinating with our IT Security Manager to establish security and data protection policies and proper vetting of any new software or technology asset.

• Facilitating the procurement, configuration, and delivery of computer equipment and peripherals to new employees.

Specific functions you will be responsible for . . .

• Managing Verra’s internet and IT assets, and improving internal IT processes, developing standard operating procedures, including written protocols.
• Developing, maintaining, and improving Verra’s technology enablement and IT training program for employees.
• Leading, with the support of the Director, negotiations and administration of new vendor contracts and service agreements.
• Coordinating with IT Procurement Manager to establish new Vendor Relationships for international shipping and distribution.
• Research products and equipment as technological improvements are needed; prepare product/equipment specifications.
• Researching websites/contacting vendors to gather technical information and pricing on supplies and equipment.
• Assisting the IT Director with preparing asset budgets for all IT equipment and software.
• Managing and providing developmental opportunities for IT employees.
• Coordinating with the IT Consultative Group (ITCG), Human Resources (HR), and external consultants to collect feedback on training modules, review planned hires, and assess the implementation status of multiple programs.

You bring with you . . .

• A degree in Information Technology or Computer Science with a minimum of ten years’ work experience within a Technology operations environment; bonus points for ITIL certification.
• 10+ years’ experience within a leadership role in an IT Operations / Support team.
• Demonstrated experience with project management; from conceptualization to launching and delivering multiple IT projects on time, within budget, and with good partner adoption.
• A customer-service approach and passion for technology; you are committed to keeping up to date on new developments in IT.
• Effective, empathetic communication and presentation skills, you enjoy teaching and training others.

You will know you are successful if . . .

• IT systems appropriate to Verra’s needs are implemented and successfully embraced by our staff.
• Verra’s IT networks and systems are risk-proof and secure.
• Verra employees feel supported in their IT needs and rate IT support and help desk services as timely and highly effective.

You will join a team . . .

• From diverse locations and backgrounds, including carbon market and sustainability experts, ex-government representatives, auditors, communicators, and more.
• Committed to driving finance to projects and programs that advance climate action and sustainable development through high-quality standards.
• That embodies the values Verra has established for itself, and which include Teamwork, Results, Integrity, Balance, and Exploration.

Compensation at Verra

To help us attract and retain top talent, we pay employees competitively to the market. In return, we expect each employee to, at a minimum:

• Meet expectations in terms of work effort and performance;
• Take the initiative to build the skills and knowledge needed to do their job effectively; and
• Embody Verra’s values.

The final compensation offered will be contingent upon role, level and location. Our Talent team can share the specific salary range for your preferred location during the hiring process. 

We will recognize employees who go beyond expected performance with salary increases and/or promotions, but the bar for earning those rewards is high.

Salary is one component of Verra’s total compensation package which also includes:

• Health, vision and dental care, and life insurance;
• Verra contributions to each employee’s retirement plan;
• Verra contributions as required by national labor laws in countries where staff are located;
• Paid Time Off (PTO), sabbatical and other leave allowances; and
• Funds to support professional development.

How to Apply

To apply, please send us the following:

• Cover letter (not to exceed one page)
• Resume/CV (not to exceed two pages)

*Please add app.bamboohr.com to your contact list to ensure you receive emails from us*

Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.

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