MINISTRY OF HEALTH CIRCULAR NOTICE NO. 4 OF 2025
Ref: H/CIR/4
Applications are invited from suitably qualified candidates for the following position tenable in the Ministry of Health.
POSITION: Senior ICT Support Officer
Job Title 3: System Support Officer
Grade: G
Number of Positions: One (1)
Responsible To: ICT Support Officer
Job Purpose
To provide technical support on institutional ICT systems and related services to ensure optimal performance and functionality.
Main Duties
- Provide routine technical support to Ministry staff on LAN, WAN, and other ICT-related issues.
- Monitor performance of desktop software, installations, and upgrades to ensure smooth operation.
- Provide support in monitoring internal use of voice and data communication facilities, equipment, software, and systems.
- Maintain system integrity and provide user guidance and technical assistance.
- Provide support on system development and implementation of ICT applications.
- Upgrade and resolve issues related to operating systems.
- Carry out system startup and shutdown procedures.
- Administer user permissions, accounts, access rights, and system roles.
- Provide on-desk and on-call support to end-users.
- Advise users on network access control, confidentiality, and resource integrity.
- Handle ICT service requests and participate in system recovery and restoration after security incidents.
- Develop, deploy, and support business processes.
- Conduct research on emerging technologies to support continuous improvement initiatives.
Job Specification
Minimum Qualification and Experience:
- Master’s Degree in Computer Science or Information Technology
OR - Bachelor’s Degree in Computer Science or Information Technology
and a minimum of two (2) years’ working experience at the level of Assistant System Support Officer.
Core Competencies:
- Information and Communication Technology (ICT) proficiency
- Strong planning and organizing skills
- Coordination and problem-solving abilities
Application Instructions
Applications from serving officers should be made on G.P. 104 forms and from job seekers on G.P. 103 forms.
All applications must be accompanied by certified copies of:
- Educational Certificates and Transcripts
- Marriage Certificates (for married women)
- Performance Appraisals (for serving officers)
- Contact details (mobile and landline numbers)
All candidates applying for positions at Grade H and above will be subjected to an assessment process in accordance with Section 24 (1) Division III of the Public Service Regulations, 2008.
Application forms are available at the Ministry of Health Headquarters and all its departments across the country. Completed applications should be hand-delivered to:
The Principal Secretary
Ministry of Health
Corner of Constitution Road
Human Resources Office, 2nd Floor
P.O. Box 514, Maseru 100
Closing Date: Not later than 24th November 2025