DIRECTORATE OF DISPUTE PREVENTION AND RESOLUTION (DDPR)
The Directorate of Dispute Prevention and Resolution invites applications from suitably qualified Basotho candidates for the position of:
SENIOR CASE MANAGEMENT OFFICER.
It shall be tenable in Maseru.
The successful candidate shall have the following duties and responsibilities:
Ensure that the Case management processes operate efficiently and affectively.
Ensure that the regional information database is managed efficiently and effectively.
Ensure that the regional office is well managed and well resourced
Ensure that administrative support is effectively and efficiently provided to Arbitrators and Conciliators;
Ensure that the case management officers and other supporting staff are supervised and supported efficiently and effectively:
Supervise and monitor appropriate screening of referrals:
Provide customer care, advice to clients and resolve any grievances between the regional staff and clients;
Upraise the Director from time to time of the performance, needs and challenges of the Region.
Job Specification
The successful candidate shall have the following attributes, qualification and experience: BA Degree in Law, Labour Relations or Administration with experience of at least three (3) years in a supervisory/managerial role:
OR
1st Degree in any social Sciences field plus at least five (5) years working experience in conflict management environment
Excellent communication and public relations/customer care skills:
Be innovative and proactive in approach to work.
Be able to work under pressure
Have good interpersonal skills Valid Drivers license.
Interested candidates must submit written applications with the following documents:
Application letter
Certified copies of educational certificates and drivers license;
A comprehensive CV with names of two referees and
Two (2) reference letters in sealed envelopes.
Applications should be hand delivered to:
The Administrator and Human Resources Manager
8th Floor Post Office Building
DDPR Office
Maseru 100.
Closing date for the submission of applications is the 21st March 2025.
Only short-listed candidates shall be responded to.