ALLIANCE FRANÇAISE
Maseru – Lesotho
Position
Secretary to the Director and Honorary Consul / Receptionist
Location: Maseru
About Alliance Française de Maseru (AFM)
The Alliance Française de Maseru (AFM), founded in 1981, is an association registered in Lesotho. Its missions are:
- To promote the teaching of French language in Lesotho
- To organize cultural events and support artists in Lesotho
- To maintain the Maseru Library
The Board, elected by the association’s members, provides guidance, while the Director manages daily operations and implements the strategy developed jointly with the Board.
Description of the Position
Under the supervision of the Director and Honorary Consul, the Secretary/Receptionist is responsible for providing administrative and consular support, managing appointments and correspondence, and ensuring the efficient operation of the reception area.
This role also includes assisting with pedagogical and cultural activities, and payment handling.
CORE RESPONSIBILITIES
1. Direction Assistant
- Greet and welcome guests in a professional and friendly manner.
- Answer phone calls, WhatsApp messages, messenger inquiries, and emails from customers; forward inquiries as needed and handle customer concerns.
- Organize and maintain the Director’s agenda, scheduling appointments and meetings.
- Make travel arrangements for the Director.
- Update and maintain organizational databases.
- Take minutes during meetings and follow up on action items as required.
- Receive, screen, and prioritize all incoming and outgoing correspondence (emails, letters, and packages).
- Receive translation requests from clients and forward them to the appropriate translator.
- Maintain communication with translators and clients to ensure timely delivery of translation services. Keep a record of translations.
- Process payments for services and products sold.
2. Consulate Assistant
- Assist the French Honorary Consul in managing consular appointments and engagements for the French Honorary Consulate.
- Draft diplomatic letters to government officials and diplomatic agencies.
- Respond to inquiries about visa applications for travel to France.
- Support French volunteers with obtaining Lesotho visas and residence permits.
- Provide accurate information to French nationals regarding Lesotho, including general consular services.
- Answer inquiries about Lesotho for the French Embassy and nationals.
- Assist in organizing consulate events.
3. Receptionist Duties
- Serve as the first point of contact for visitors and clients, providing information on Alliance Française de Maseru (AFM) activities.
- Maintain a clean, organized, and welcoming reception area.
4. Involvement in Pedagogical and Cultural Sessions
- Collaborate with the Communication Officer, Pedagogical Coordinator, and Cultural Officer to prepare pedagogical and cultural sessions.
- Assist the Pedagogical Coordinator in creating and updating the schedule for classes.
- Manage email and phone communication with prospects, including providing information on upcoming sessions and promotions.
- Update and maintain the prospects database, including making follow-up calls.
- Monitor memberships and follow up with members when their subscriptions expire.
5. Activities Outside the Specific Sector
- Reconcile payments received daily and ensure accurate record-keeping.
- Support additional administrative or organizational tasks as required.
REQUIRED SKILLS
Skills
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills in English and French (minimum A2 level).
- Proficiency in MS Office (Word, Excel, Outlook).
- Attention to detail and ability to prioritize tasks effectively.
- Strong interpersonal skills with a professional and customer-focused demeanor.
Other
- Discretion and confidentiality when handling sensitive information.
HOW TO APPLY
Interested and suitably qualified candidates should apply by responding to this Google Form by:
Friday, 13th February 2026 at 00h00