Accountabilities:
1. Ensure day-to-day operational tasks are completed in an accurate and timely manner to deliver superior customer experience and smooth on-boarding. Including: processing customer’s agreements, trials setup, tracking orders until completion, and reconciliation of orders where needed.
2. Assumes responsibilities for basic auditing of customer agreements to ensure compliance with legal and business requirements
3. Ability to adapt to changes
3. Responsible for daily account maintenance, including address and contact updates, invoicing, credits, account extensions, account cancellations, coordinating welcome packages, resolving billing and other fulfillment requests
4. Contribute to maintaining a shared knowledge database of workflows and procedures.
5. Liaisons with departments within and outside Sales Ops such as Sales, Sales Enablement, GOTC, Legal, Pricing, Finance, Credit management, etc. to resolve issues relative to contracts processing.
6. Contribute to continuous process optimization
7. Ad-hoc duties as assigned
Qualifications
- Bachelor’s degree holder with 3 years’ work experience in a similar setting (Sales, Technical Support, Administrative and/or Customer Services)
- Well-developed verbal and written communication skills (essential)
- Ability to understand high level objectives as well as execute processes
- Ability to communicate with staff at all levels within a business (essential)
- Organizational awareness and understand how tasks fit into overall goals
- Advance MS Tools and electronic document managing systems
- Extensive knowledge in CRM Tools such as Salesforce and Peoplesoft is an advantage
- Can work seamlessly with other departments, management and external customers
- Strong problem-solving skills with great attention to details.
- Ability to Analyze data from various sources and produce reporting
- Strong Time Management skills, very decisive and results oriented with the ability to work under tight deadlines
- English (+ French, German, &/or Dutch languages a plus)
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our Candidate Privacy Policy