ExpressCredit Lesotho is a global consumer finance company regulated by the Central Bank of Lesotho. We are operating in Lesotho and three surrounding countries, including Zambia, Botswana and Namibia. We operate a multi-channel lending platform for government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities. ExpressCredit Lesotho is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
ExpressCredit Lesotho is seeking a motivated and hands-on Sales & Operations Manager to oversee the performance and day-to-day activities of our branches, Call Center Agents, and Debt Collection Officers (currently a team of 20 employees). This role plays a key part in driving customer satisfaction, operational efficiency, and revenue growth through strong leadership and execution.
Key Responsibilities:
- Manage daily operations across branches, call center, and debt collection functions
- Lead, support, and coach a cross-functional team to meet performance targets
- Oversee sales activities, ensure quality customer service, and drive business growth
- Play key role in branch network expansion
- Track team KPIs and report on operational and sales performance
- Ensure smooth coordination between departments and alignment with company goals
- Maintain compliance with internal policies and regulatory standards
- Identify process improvement opportunities and contribute to strategic planning
Requirements
- 3+ years of experience in sales and operations within the financial services sector, including team supervision or leadership responsibilities
- Bachelor’s degree in Business, Finance, or a related field (MBA is a plus)
- Strong knowledge of branch and call center operations
- Experience in debt collection oversight would be considered as advantage
- Excellent leadership, coordination, and people management skills
- Strong analytical and reporting skills
- Proactive, solutions-oriented, and results-driven
Why Join Us?
We offer an inclusive and collaborative environment, where your ideas and input are valued. You will play a key role in building and supporting a strong, compliant, and engaged workforce that drives our business forward.
What we Offer
- A dynamic and collaborative work environment with a growing and ambitious team
- Opportunities for professional development and growth within a regional group structure
- Competitive salary package aligned with your experience and responsibilities
- Supportive leadership and the chance to contribute to people-focused initiatives
- A culture that values integrity, accountability, and innovation
- Exposure to multi-country practices and Group-level collaboration
- Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)
We offer the following benefits:
- A 100% contribution to a pension fund
- A medical aid