Head Office – Rosebank Johannesburg
Sales Administrator – Lignen ( HRL 15 )
Sappi Southern Africa requires a Sales Administrator to be the customers’ administrative interface on all managed customer accounts in all aspects from the booking of orders to the issuing of the delivery instruction for Lignen. The incumbent would be responsible for back office processes in supporting the sales team.
Main Responsibilities of the role include but are not limited to:
Order Administration
- The receiving, booking and confirmation, amendment and cancellation of orders (Liquid Specific requirements)
- Capturing of detailed ship-to master data per customer ship to party – partner functions
- Determination of ETD based on customer ETA requirement and vessel availability as per agreed procedures
- Pro-Forma Invoice creation
- Consolidation of all required export documentation and submission thereof to the relevant stakeholders (BOL / Packing Lists / COA / COO / Embassy Certificate doc’s).
- Checking of documentation received from freight forwarder.
- Maintain open orders and finalise small balances.
- Maintain customer profiles, up to date with all necessary information and maintain digital filing system
- Log and provide examples of system related issues
- Maximise container utilisation
Credit Control
- Ensure that an acceptable Letter of Credit is in hand, utilising the LC check-list or that adequate credit exists on the customer’s account
Sales Support
- Perform application of new accounts & amendments
- Assist Sales Manager with monthly sales forecast on a weekly basis
Customer Interaction
- Supply customers with order status reports
- Communication of S&OP / shipment schedule changes to customers
- Reconcile customer order book as per process agreed with customers
- Resolve customer queries (Production, availability, transit times, order follow-up etc.)
S&OP Process Interaction
- Liaising with the Planning Department for allocation, stock availability and urgent making requirements (future requirement)
- Prepare for and attend S&OP meetings
The Successful candidate will possibly have:
- 2 year relevant certificate/diploma qualification
- 3 years Customer Service experience with order capturing, tracking orders to meet customers’ demands within a manufacturing/technical environment (specifically on the outbound Supply chain)
- 2 years’ experience using SAP/APO, SAP DPE, SAP CSR, SCM and BW
- Proficient in MS Office (i.e. Excel pivot tables)
- Clearing and Forwarding experience advantageous
Closing Date: 8 May 2019
How to Apply? Please click on one of the buttons below. If you encounter any issue while applying contact your HR contact .
Feel free to visit our website for further information www.sappi.com
Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Should you not have been contacted within 14 days of the closing date of this advert, please consider your application unsuccessful.
Apply here!