about us
- Take pride in what we do and our contributions to our organisation.
- In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
purpose
Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
experience and qualifications
- Risk/legal/financial degree with a diploma or certificate in risk management
- Experience in the banking industry/risk management/internal audit or a risk and compliance management profession.
- Proficiency in MS Excel, MS PowerPoint and Microsoft Office skills.
- Experience in project management and development, analyzing and documenting end-user requirements, or database administration preferred.
responsibilities
- Conduct themselves in an ethical manner at all times.
- Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Custodian of the customer experience upon entering the branch (Welcome) and branch image by ensuring that the banking hall, exterior of the branch as well as the branch staff displays a professional image. This includes the maintaining of this image throughout the day.
- Prompt feedback from customers regarding their experience post the branch interaction.
- Flag any issues that require leadership intervention.
- Mange customer waiting time and flag any pressure points to branch leadership.
- Maximize channel optimisation opportunities identified aligned to customer needs Identify leads and monitor fulfillment.
- Ensure activities support cost containment and reduction.
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Custodian of the Customer Engagement Measure by performing ad hoc reviews.
- an exceptional customer experience.
- Custodian of the Customer Engagement Measure by performing ad hoc reviews.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness.
Closing date: 20 January 2020