CALL FOR SERVICE ETIQUETTE & CUSTOMER EXPERIENCE TRAINING FIRMS
CALL CENTRE / TELEPHONY TECHNOLOGY PARTNERS
We are a growing transport, tourism & rentals company with 57 employees (including permanent and subcontracted staff). We invite qualified firms (two firms) to submit proposals for the following opportunities:
1. Service Etiquette & Customer Experience Training Consultancy
(3-Year Partnership)
Scope includes:
- Staff service etiquette and professionalism
- Customer handling and communication standards
- Practical training for frontline and management staff
Important:
The selected consultancy must be willing to undergo a one (1) month immersion / trial period to experience our services first-hand before full rollout.
2. Call Centre & Telephony Technology Solution Providers
We are seeking a technology company to support our telephone-based taxi operations, particularly to address:
- Missed calls during peak hours
- Busy lines preventing customers from getting through
- Call handling efficiency and reporting
- Scalable call centre or cloud-based telephony solutions
Proposal Submission Requirements
(All companies must provide the following):
- Company profile
- Proof of business registration
- Relevant experience / past projects (brief track record)
- At least two (2) references from previous or current clients
- Proposed scope of support / solution
- Pricing structure or cost estimates (monthly, phased, or project-based)
- Proposed solution or approach relevant to the scope
- Contact details of the responsible representative
Note: Preference will be given to firms with experience in transport, logistics, customer service, or high-volume call environments.
Submission Method
Email: [email protected]
CC: [email protected]
Deadline
25 February 2026