FIRST NATIONAL BANK (FNB) LESOTHO
REQUEST FOR PROPOSALS (RFP)
External Debt Collection Agencies
1. Expression of Interest
As part of the Bank’s commitment to supporting local economic growth, supplier development, and community empowerment, FNB Lesotho invites suitably qualified and experienced agencies to submit an Expression of Interest (EOI) for inclusion in the Bank’s supplier database for the provision of debt collection services.
Preference will be given to Basotho-owned agencies capable of providing debt collection services efficiently while maintaining high standards of professionalism and compliance.
2. Scope of Services
The appointed debt collection agencies will be required to provide the following services:
- Pre-Legal Collections.
- Recovery Services.
- Debtor Contactability and Tracing Services.
- Field Collection Services.
- Reporting Services.
- General Requirements.
3. Submission Requirements
Interested agencies must submit the following documents:
- Detailed company profile.
- Ownership structure.
- Details of key personnel.
- Compliance documentation.
- Valid business registration documents.
- Tax clearance certificate or tax exemption certificate.
- National Identity documents of the owner/directors.
- Confirmation of banking details not older than three (3) months.
- Relevant licences and professional certifications (where applicable).
- Experience and references.
- List of similar projects completed.
- Reference letters from current and previous clients.
- Evidence of experience.
4. Submission Instructions
- All submissions must clearly indicate “Debt Collection Agency”.
- All submissions must be emailed to:
Email: [email protected]
5. Submission Deadline
27 November 2026
Friday, 27 November 2026 at 17:00 hours.
6. Important Notes
- Late submissions will not be accepted.
- Hand-delivered submissions will not be accepted.