METROPOLITAN LESOTHO
Vacancy: Retention Advisor
Reference Number: MMH261009-14
Closing Date: 23 October 2026
Role Family: Client Services
Location: Maseru, Lesotho
Reports to: Retention Team Leader
Introduction
An opportunity exists to be part of a high-performance culture that drives Impact!
Metropolitan Lesotho is a subsidiary of Momentum Group, a company registered on the Johannesburg Stock Exchange. We are currently looking for a dynamic and self-motivated individual for the position of Retention Advisor, based in Maseru, Lesotho.
This is a temporary position for a duration of one year. The incumbent will report directly to the Retention Team Leader.
Role Purpose
To send out bills, receive premiums and allocate collected premiums.
Requirements
Qualification
- Degree in Accounting, Business Management or equivalent.
Experience
- A minimum of one year of experience in customer service.
Duties and Responsibilities
- Communicate and interact successfully with internal and external stakeholders.
- Contribute innovative ideas that can enhance client satisfaction in client meetings.
- Attend to queries within stipulated timelines.
- Ensure timely allocation of premiums to individual policies to enable ease of service.
- Follow up on outstanding premium recovery.
- Recover loan debt.
- Retain clients.
- Resolve complaints.
- Relodge payment instructions.
- Communicate effectively with clients.
- Report on productivity through consistent completion of tracking tools.
- Take ownership of own learning and development.
- Stay abreast of industry and legislative changes, and assess and make recommendations for process enhancements within own functional area.
Competencies
- Premium collection management and credit control management.
- Strong and effective communication skills, with the ability to converse confidently with clients.
- Ability to analyse and resolve queries and follow through on outstanding issues.
- Proficiency in MS Excel and MS Word.
- High level of integrity.
- Ability to ensure the security and confidentiality of records and information.
- Excellent interpersonal skills.
- Ability to work efficiently and accurately under pressure.
- Excellent time-management skills.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on the company’s official careers page.