Afriski Mountain Resort invites applications from suitably qualified candidates for the positions of a Retail Shop Assistant at its Site at Mahlasela Pass. As a Store Assistant you will be responsible for assisting customers who enter the store or telephonic enquiries within set guidelines and under the general supervision of superiors.
You will:
- Greet and welcome customers entering the store immediately in a friendly and professional manner.
- Offer refreshment to customers.
- Use an opening line such as ‘Are you going Skiing?’ to try and determine the customer’s needs.
- Use the ‘Essential Advice List’ to help the customer choose the correct items.
- Ensure that discounts are adhered to in accordance with MD’s instructions.
- Notify customers of sales and special offers.
- Once authorized by Store Manager or MD, placing non-available stock orders and follow up with suppliers until orders are finalized.
- Assisting customers with refunds and exchanges according to the refunds and exchange policy.
Requirements:
- Understand and apply above average customer communication skills.
- Have a patient, friendly and open personality.
- Maintain professionalism at all times.
- Be physically healthy and mobile and able to lift, carry and pack merchandise.
- Have experience or able to learn to operate a till and handle cash and credit card transactions accurately.
- Must be target and profit driven.
- Must be able to learn and remember merchandise and correct application/use of goods.
- Must have a clean criminal record.
- Must be honest, reliable and conscientious.