MINISTRY OF INFORMATION, COMMUNICATIONS, SCIENCE, TECHNOLOGY AND INNOVATION
EXTERNAL CIRCULAR NOTICE NO. 2 OF 2025
CM/CIR/2
Applications are invited from suitably qualified local candidates for the following position:
JOB DESCRIPTION
MINISTRY: Information, Communications, Science, Technology and Innovation
DEPARTMENT: Postal Services
TITLE: Retail Clerk (9)
GRADE: E
RESPONSIBLE TO: Assistant Controller/Postmaster
LOCATION: Districts
JOB PURPOSE
To have displayed retail products and services and coordinated postal transactions.
MAIN DUTIES
1. Collected Revenue
- Sell postal products and services to the public
- Collect revenue on rentals of private bags and boxes, COD, and other newly introduced retail services
2. Process and Balance Transactions
- Issue ordinary and telegraphic money and postal orders as per requirement of each customer
- Cash postal orders, money orders, and pensions for the customers upon production of valid identity documents
- Record daily transactions into cash book for retail services
- Balance books of accounts for retail services
3. Accepts and Delivers Mail Items
- Accept incoming mail, registered items, and parcels from the customers
- Deliver outgoing mail items at the counter to the customers
4. Perform Mail Circulation Duties
- Perform mail circulation duties
- Sort letters on primary and secondary sorting frames
- Sort letters for private bags and private boxes
- Report irregularities observed during mail sorting
- Forward unclaimed letters to Returned Letters Office (RLO)
- Check posted items for damages sustained in transit
- Process unclaimed mail matter
PERFORMANCE INDICATORS
- Balanced books of accounts
- Increased revenue collection
SKILLS
- Computer appreciation
- Knowledge of accounting
ATTRIBUTES
- Ability to work under pressure
- Approachable and proactive
- Good customer care
- Excellent interpersonal skills
- Personally motivated and able to interact
KNOWLEDGE AND JOB SPECIFICATIONS
Option 1:
- Diploma in Accounting / Diploma in Business Management / Diploma in Business Studies
- Plus: Two (2) years working experience
- Postal Services experience: Added advantage
Option 2:
- COSC
- Plus: Six (6) years working experience as a Postal Clerk (Grade C) or Postal Clerk Assistant (Grade C)
APPLICATION INSTRUCTIONS
Applications should be made on the relevant forms:
- G.P. 103 for first appointment
- G.P. 104 for serving officers
Applications must be accompanied by:
- Up-to-date, correctly filled performance appraisal forms
- Certified educational certificates
- National Identification
- Verification Certificate from the Council on Higher Education (CHE)
Addressed to:
THE DIRECTOR HUMAN RESOURCE
Mrs. Maseeiso Lenkoane
Ministry of Information, Communications, Science, Technology and Innovation
P.O. Box 413
Maseru
2nd Floor, Post Office Building
Maseru-100
Or hand-delivered to:
Human Resource Office, Post Office Building, 2nd Floor
🕒 Closing Date: 19th September 2025