The Ministry of Information, Communications, Science, Technology and Innovation, Department of Postal Services, invites applications from suitably qualified candidates for the following position:
External Circular Notice No.: 3 of 2026
Reference: CM/CIR/1
Department: Postal Services
Number of Positions: 2
Grade: E
Location: All Districts
Responsible to: Assistant Controller/Postmaster
Job Purpose
To have displayed retail products and services and coordinate postal transactions.
Core Responsibilities
1. Revenue Generation
- Market and sell postal products and services to the public.
- Collect revenue for ancillary services, including private bag and box rentals, Cash-On-Delivery (COD) items and other retail offerings.
2. Transaction Processing and Reconciliation
- Issue and process ordinary and telegraphic money orders and postal orders according to customer requirements.
- Honour and cash postal orders, money orders and pension payments upon verification of valid customer identification.
- Maintain an accurate daily cash book for all retail transactions.
- Reconcile and balance accounts for retail services to ensure financial accuracy.
3. Mail Acceptance and Delivery
- Receive incoming mail, registered articles and parcels from customers.
- Facilitate the counter-delivery of outgoing mail items to customers.
4. Mail Circulation and Processing
- Execute mail circulation duties, including sorting letters on primary and secondary sorting frames.
- Sort mail designated for private bags and private boxes.
- Inspect posted items for damage sustained during transit.
- Identify and report irregularities observed during the sorting process.
- Manage undeliverable mail by forwarding unclaimed letters to the Returned Letters Office (RLO) and processing unclaimed mail matter in accordance with regulations.
Performance Indicators
- Accuracy in balancing books of accounts, with zero discrepancies.
- Consistent growth in revenue collection targets.
Skills & Competencies
- Proficient in computer applications and digital systems.
- Working knowledge of accounting principles and cash management.
Attributes
- Ability to work effectively under pressure.
- Proactive, approachable and customer-oriented.
- Excellent interpersonal and communication skills.
- Self-motivated with strong team interaction abilities.
Qualifications & Experience
- Diploma in Accounting, Business Management or Business Studies.
- A minimum of two (2) years’ relevant working experience.
- Prior experience in the Postal Services sector is highly desirable.
OR
- COSC plus six (6) years’ working experience as a Postal Clerk (Grade C) or Postal Clerk Assistant (Grade C).
How to Apply
Applications should be made on the relevant forms, G.P. 103 for first appointment and G.P. 104 for serving officers, accompanied by:
- Up-to-date correctly filled performance appraisal forms, where applicable.
- Certified educational certificates.
- National Identification.
- Verification Certificate from the Council on Higher Education (CHE).
Applications should be addressed to:
The Director Human Resource
Ministry of Information, Communications, Science, Technology and Innovation
P.O. Box 413
Maseru
Or hand-delivered to:
Human Resource Office
2nd Floor, Post Office Building
Maseru
Closing Date: 23 October 2026