Restaurant General Manager – Lesotho (Maputsoe) Maputsoe
1. Main Function of the Role
The General Restaurant Manager (RGM) is responsible for managing all day-to-day operations of the restaurant. This includes leading the team to deliver exceptional customer service, ensuring compliance with KFC’s systems, policies and procedures, driving a winning culture based on HWWT (How We Work Together) principles, and achieving sustainable sales and profitability growth.
2. Key Performance Areas
- Operational Execution: Implement and manage KFC operational systems and procedures to maintain brand standards.
- People Management: Lead, develop, and inspire the restaurant team to deliver high performance.
- Customer Experience: Ensure consistent delivery of the KFC customer promise and manage customer feedback.
- Sales & Profitability: Drive growth in sales and profitability through effective cost control and local marketing.
- Compliance & Safety: Ensure the restaurant complies with legal, food safety, and health & safety regulations.
- Team Culture: Foster a winning culture through teamwork and KFC’s HWWT principles.
3. Qualifications and Experience
- Required Certification: RGM Academy Certification (Mandatory)
- Proven leadership experience in a QSR (Quick Service Restaurant) or hospitality environment is an advantage.
- Strong operational knowledge and understanding of restaurant systems and business drivers.
4. Skills and Attributes
- Strong leadership and people management skills
- Excellent communication and customer service abilities
- Results-driven with a commercial mindset
- High energy, self-motivated, and passionate about the KFC brand
- Ability to manage pressure and resolve challenges efficiently
- Strong organizational and time management skills
Closing Date: 08 September 2025
Apply here!