Do You Have at least 3 years Veterinary Client Service or Technician Experience? Is your time-zone EST?
Then come join our team!
We at Williamsburg Veterinary Clinic are looking for an experienced, dedicated, and responsible Client Service Representative to perform a variety of administrative and clerical tasks remotely for our clients.
What does a Veterinary Remote CSR do?
CSR responsibilities would include taking incoming calls, texts and emails to the veterinary business, scheduling appointments, and maintaining accurate client records.
The ideal candidate should have experience in the veterinary field, excellent oral and written communication skills, and be able to organize their work using online scheduling software, group texting, Zoom, and SLACK.
Ultimately, a successful CSR would ensure the efficient and smooth day-to-day operations while keeping in continuous contact with the on-site CSR Manager.
Responsibilities: Answer the over-flow of incoming business phone calls, handle multiple phone calls at once, respond to the over flow of texts and emails, book appointments, and communicate with the practice through Slack.
Requirements:
· Ability to work full time
· High-speed internet to your home/office
· Veterinary experience
· Proven experience as an administrative assistant, virtual assistant or office admin assistant
· Access to a desktop/laptop computer with internet access
· Working knowledge of online software tools like Zoom, Slack
· Excellent time management skills and the ability to prioritize work
· Attention to detail and problem-solving skills
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to multi-task
· High School diploma or equivalent
What you will need to get started:
· You must be able to pass a background verification check
· You must be at least 18 years or older
· MUST Reside in USA on EST.
Job Type: Full-time
Salary: $10.00 to $13.00 /hour
Experience:
- Veterinary Client Services: 3 years (Required)
- veterinary technician: 2 years (Preferred)
- customer service: 3 years (Required)
Work Location:
Benefits:
- Health insurance
- Flexible schedule
Communication method(s) used:
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
Schedule:
- Weekends required
- 12 hour shift
Benefit Conditions:
- Only full-time employees eligible