Duties and Responsibilities: The primary responsibility of the TEXTING Telephone Sales Representative (TSR) position is to manually and repetitively send outbound text messages for Client projects. Work in a performance driven environment with daily goals for each project. Take direction for call center management team and maintains a positive, motivated attitude.
- This position is scheduled on an on-call basis based upon business needs
- This position requires manual and repetitive manipulation of computer keyboard
- Meets and maintains project goals for each and every project.
- Maintains the following efficiency goals.
- Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
- 95% on time (start of shift and back from breaks and lunch).
- 95% shift adherence/absenteeism.
- Demonstrates exceptional customer service and ability to react quickly
- Positive attitude.
- Continually demonstrates interest in and motivation for all programs that are active on the call center floor.
- Other duties as assigned which may include working nights and weekends.