Full Time – Remote Service Engineer – Alpharetta, GA – 2020
Are you interested in a full-time opportunity with Philips? We welcome individuals who have recently completed an Associate’s or an Undergraduate (BS) degree to apply to the Remote Service Engineer position based out of our Alpharetta, Georgia site. Through this role you will gain meaningful, hands-on experience working for a HealthTech company.
In this role, you have the opportunity to
Join our Ultrasound Remote Support team as an experienced Remote Service Engineer. You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Ultrasound products.
You are responsible for
Acting as a Remote Service Engineer (RSE), the aim of your role is to provide telephone remote technical support, and provide remote diagnostics to external healthcare customers and field partners, utilizing the latest remote access technologies.
Responsibilities include:
- Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
- Resolving customer service events by leveraging Philips tools and resources as needed
- Timely escalation of customer product issues for evaluation and action by higher-level support
- Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
- Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
- Driving increased productivity through utilization of remote tools and technical skills
You are a part of
A team that is responsible for providing rapid solutions to our Ultrasound customers. You will work with a highly engaged group of Philips Technical team members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to improve the customer experience.
To succeed in this role, you should have the following skills and experience
- 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
- Computer networking experience is preferred
- Effective communication skills
- Ability to troubleshoot and think logically about solutions
- Strong interpersonal skills with teams and customers
- Prioritization and time management
- Technical solutions authoring
- Ability to solve mechanical and electrical problems using appropriate tools
- Ability to utilize MS office and other CRM products and applications
- Ability to type 30 words per minute
- Ability to demonstrate versatility with a variety of Philips products and customers
- Travel will be determined according to business requirements
In return, we offer you
We offer you a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and a comprehensive training program. The work location of this position will be remote.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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