BroadPath is hiring remote, work from home, Provider Service Representatives! Our dedicated team of Provider Service Representatives will take calls from providers who will have questions regarding member eligibility, member coverages, benefit types, copays, and claims. Provider Service Representatives must commit to the entire duration of this long term project as well as complete any required training(s).
Join our team of Provider Service Representatives will who have exceptional experience and are dedicated to excellence. Come work remotely with BroadPath as a Provider Service Representative today!
***YOU MUST HAVE A MINIMUM OF ONE YEAR RECENT EXPERIENCE WORKING AT A HEALTH INSURANCE PLAN, ANSWERING CALLS TO ASSIST HEALTHCARE PROVIDERS***
Provider Service Representatives Responsibilities
- Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/statuses for providers
- Estimate member’s out of pocket expenses for select procedures or services and explains member copayments
- Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
Basic Qualifications
- Minimum of one year of recent experience as a Health Plan Provider Customer Service Representative is required
- Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
- Strong computer and telephone multitasking skills including the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly and inputting information accurately while keeping pace with the call
- Requires excellent verbal and written communication skills
Job Types: Full-time, Temporary
Salary: $16.00 to $17.00 /hour
Experience:
- Health Plan Provider Service: 1 year (Required)
Work Location:
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative