Elearning Experts is looking for a US based, hard working, flexible and talented individual to provide basic to mid-level end user support to our clients. This position requires availability for an 8 hour shift daily, between 7:00 AM to 7:00 PM Central Time, Monday through Friday. This position does not require weekends, after hours work, or on call requirements (although on call may be available on a voluntary basis). This position offers the potential for substantial professional growth in terms of skills and technical knowledge.
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Required Experience and Capabilities*
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- 2 years customer service experience in a helpdesk environment
- 1 year or more of basic technical support experience
- Proficient in the use of online and remote-connecting software
- Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues with the use of Moodle LMS without scripted support
- Excellent time and task management skills
- Willing and able to learn Moodle software (multiple versions) quickly and troubleshoot a wide variety of problems
- Excellent written and verbal communication skills (C1-C2 CEFR English required)
- Have access to a private, quiet, and professional appearing working location with strong internet connectivity on any US or Canadian time zone
- Applicants should be proficient in a voice-chat environment, using a headset with mic
- Applicants should be proficient with live online chat support delivery tools (Zoho Assist)
- Able to adhere to internal documentation requirements and time tracking
- Applicants will be asked to create a complex Moodle LMS course to our specifications as part of the interview process*
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Preferred
- Multilingual (Spanish, French) a plus
- Extensive Moodle LMS experience desired
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Elearning Experts is a US Moodle and Totara Partner. We have been providing learning management system services and Moodle/Totara hosting to a wide variety of organizations since 2012. Located in Virginia, USA, our workforce is predominantly remote and we have team members across the US and the Caribbean.
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Job Type: Full-time
Salary: $18.00 to $20.00 /hour
Work Location:
Benefits:
- Paid time off
- Flexible schedule
Schedule:
- Monday to Friday
- No weekends
- Day shift
- 8 hour shift
Company’s website:
- http://elearningexperts.net