Insignia Technology Services, a 9th-Way Solutions company, has immediate openings for Help Desk Technicians to join our remote team. In this position, you will provide Tier I technical support as part of a surge requirement for the Department of Veterans Affairs in response to COVID-19. This work is expected to to last 3-9 months with a possible 12-month extension. The pay will vary based on state, but should include a base rate of $14-18/hr with an additional $4.22/hr for health and welfare benefits.Responsibilities
- Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Utilize troubleshooting techniques to resolve hardware, software, and network issues
- Document incident status and solutions in incident database tools
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- Adhere to established levels of service
- Adhere to established customer service and documentation standards within required time frames
- Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week).
- Perform clerical and/or administrative duties as assigned
Required Qualifications
- High school diploma or G.E.D.
- One or more years of related experience
Preferred Qualifications
- AA/AS or equivalent in a related field of study
- Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
- Previous experience working with a contact center management database
- Previous experience working with a ticketing system
US Military Veterans are encouraged to apply.Work Location
Remote
Insignia reserves the right to adjust work location based upon mission requirements.
Insignia
To learn more about Insignia, our benefits, and other carrier opportunities, please visit our website.
Insignia Technology Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. To request reasonable accommodation or inquire about the physical requirements or work conditions, contact [email protected].