Position Description
BroadPath Healthcare Solutions is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.
BroadPath Healthcare Solutions is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.
Position Responsibilities
Dental Member/Provider Service Representatives will be receiving inbound calls from current members and potential members with inquiries which may include: benefit and eligibility information, claims and billing, dental provider information, etc.
- Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollment
- Resolve simple to complex problems for members
- Responsible for responding to current or potential members in a timely, professional, and courteous manner
- Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
Position Qualifications
- Minimum of one year of recent experience as a Dental Insurance Member Service Representative in a call center is required to be considered for this position
- Strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
- Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
- Requires excellent verbal and written communication skills
- Ability to remain focused and productive each day though tasks may be repetitive
Job Type: Contract
Experience:
- Dental Insurance Member Service: 1 year (Required)
- Call Center Member Service: 1 year (Required)
Contract Renewal:
Work Location:
Communication method(s) used:
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Company’s Facebook page:
- https://www.facebook.com/BroadPathHCS/