It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description
As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it’s time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.
What you’ll be doing:
You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers’ day.
What you’ll be doing:
You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers’ day.
- Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
- Provide fast and friendly service
- Responsible for taking inbound calls directed from the queue
- Typical inbound calls include but are not limited to:
- Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
- Typical inbound calls include but are not limited to:
- Responsible for performing outbound dialer/collection calls regarding delinquent account s
- Typical outbound calls include but are not limited to:
- Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
- Typical outbound calls include but are not limited to:
- Responsible for noting each account with the call content
- Responsible for reviewing accounts and answering customer questions.
- Maintain individual standards
- Meet minimum QA goal of 90%
- Minimum schedule adherence of 92%
- Maintain an average talk time of 315 seconds or less on member calls
- Maintain an acceptable error percentage
- Maintain departmental standards
- Any other duties as assigned by Manager or management
- Regular and reliable attendance required
Why you’ll want to join our team:
- Full-time, set work schedules with weekends off
- 100% paid training with bonus structure
- Full benefits package and 401K with company match
- Competitive pay with added monthly incentives
- Paid time off
- A refreshing culture and family atmosphere
- Supportive management and co-workers
- Constant opportunity to learn, grow and advance your career
***Please Review Requirements Thoroughly***
Who we’re looking for:
The best fit for this job is someone who:
The best fit for this job is someone who:
- Has a High School diploma or General Educational Development (GED) certificate
- Must live in Arkansas, Alabama, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas or Virginia
- Has a stable work history and takes pride in punctuality and attendance
- Must be flexible to work an assigned work schedule anytime between the hours of 7am and 9pm Central.
• Has a minimum of 1 year experience in a call center setting with experience handling high volume inbound and outbound calls
- Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
- Has excellent verbal skills, clear and confident
- Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
- Stays focused in stressful situations with a positive and upbeat personality
- Has experience with the AS400, Microsoft Word, Excel, Outlook
- Cares about helping their customers and being a team player
- Is self-motivated with work at home experience
- Demonstrates empathy when listening to customer needs
For this position, you will be required to provide the equipment necessary to successfully perform the job functions.
- Windows 8.1 and above
- Minimum 500 MB free hard drive space
- Minimum 1 GB RAM free
Additional hardware requirements for all users (required prior to hire):
- Camera to be used for training & video conferencing
- Headset (earphone and microphone) to be used for day to day call support
***ABC abides by a Privacy Policy and requires Employees to abide by our Acceptable Use Policy in regards to their equipment ***
INTERNET SPEED REQUIREMENTS:
Remote agents must meet the following requirements at all times throughout employment:
- Download Speed – Greater than 5 Mbps (5000 Kbps)
- Upload Speed -Greater than 2.0 Mbps (2000 Kbps)
- Packet Loss – 2% or less
- Latency/Ping – 100 ms or less
- Jitter – 15 ms or less
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Apply here!