The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
The Care Manager, Telephonic Behavioral Health 2 telephonically assess member needs to identify and develop a plan for leveraging internal and external community resources to close gaps in care related to social determinants of health. This is an agile work environment and requires flexibility to accept referrals via multiple platforms including electronic care management platforms and inbound call lines. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
Role Desirables
- Experience with behavior change, health promotion, coaching and wellness
- Previous managed care experience
- Previous work with vulnerable adults or geriatric population
- Knowledge of scope and activities of public and private health agencies
- Previous telephonic care management experience working in the medical/insurance field
- Intermediate knowledge of complex care management and care management principles
- Experience with motivational interviewing
- Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish
Additional Information
Our Hiring Process
We may contact you via text message and email to gather more information once we review your application. We use a software platform called Montage. Montage Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
Scheduled Weekly Hours
40