Job Duties (Will Include but Not Be Limited To)
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments
- Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management
- Check for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
- Utilize our current software, Blueprint KnowledgeDrive and BDC SharePoint to search for answers to client’s questions prior to transferring the phone call to a Service Advisor
- Embrace and exhibit Walser CORE values
- All other duties, tasks and/or projects as assigned
Requirements
- Must be a primary resident of Minnesota
- Must have a flexible schedule
- Have access to a stable internet connection
- Willingness to develop an understanding and adhering to the Service BDC Policies and Procedures Manual
- Desire to develop a solid understanding of product information related to all dealerships, vehicles, and maintenance/repair services provided by the service departments
- Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
- Must have strong customer service background
- Must have excellent verbal and written communication skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don’t follow, we innovate and lead. Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That’s because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time – that’s what drives us. That’s the Walser Way.
Walser’s Core Values
- Do The Right Thing – Nothing is worth compromising a relationship
- Lead By Example – Be willing to help no matter how difficult the challenge
- Display Positive Energy – A good attitude is highly contagious
- Be Open Minded – The only thing that is constant is change