Relationship Manager

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The Lesotho PostBank your only Basotho Bank invites suitably qualified candidates to apply for the following vacant position:

Job Title : Relationship Manager
Reports to : Head of Business Banking
Location : Maseru

JOB PURPOSE

To execute business strategy by ensuring financial sustainability of the bank through new customer
acquisitions, monitoring and ensuring usage, retention and compliance. Activities will be mainly driven by
relationship management to ensure growth in liabilities and assets respectively. To manage a given portfolio
by effectively engaging with customers through visits and regular account management. Find customer
needs, sell related products to retain him/her while growing LPB business. Leads and provides strategic
direction of the Business Banking department through educating, motivating, mentoring and coaching of subordinates.

DUTIES AND RESPONSIBILITIES

Customer
 Executes customer segmentation to ensure effective customer service;
 Attends to customer portfolio as required by management;
 Executes customer retention plan;
 Continually conducts customer education through forums and presentations;
 Engages with the customers in accordance to quality service standards and LPB strategy;
 Timely resolves customer queries within the required time;
 Executes customer relationship management process effectively;
 Conducts customer visits;
 Adopts service culture according to LPB service standards.

Internal Business Processes
 Executes daily activities and initiatives in line with LBP strategy to achieve set goals;
 Plans, Manages and executes daily business activities in accordance with policies and procedures;
 Implements effective leadership skills and experience to ensure compliance to all process and procedure;
 Ensures regular review /development of policies and procedures to ensure customer service needs are considered;
 Adheres to set turnaround time on business loans and general customer service;
 Regular reporting of business banking performance to management.

Financial
 Achieves an optimal balance between the customer’s needs, growth and profitability to the Bank, the risks involved, resources and capital adequacy, while improving cost effectiveness;
 Achieves set various departmental targets;
 Ensures quality loans to reduce NPL’s;
 Acquires new customers to grow business base;
 Contributes to the formulation of the strategic polices for the direction and development of Lesotho Post Bank through close monitoring of competitors;
 Maximises profits daily through management of departmental cost centre. Learning and Growth
 Continuously updates product knowledge, core banking systems and other related systems, procedural knowledge (internal processes);
 Continuously updates knowledge on operations of interrelated department; Credit, Retail,

Processing etc;
 Remain abreast with PESTEL dynamics to ensure quality credit assessment.
People Management
 Effective management of Business Banking personnel through;
 Ensures continuous Performance Management;
 Motivation and development;
 Ensures high level of staff engagement and motivation;
 Ensures effective teamwork and collaboration with all business partners.

EDUCATIONAL REQUIREMENTS
 Degree/Diploma in Accounting Qualification or equivalent;
 Knowledge of general banking practices, processes and procedures;
 Experience in business banking is an added advantage;
 Credit origination and management;
 At least one year in Relationship management;
 Numerical skills and financial acumen to interpret and evaluate financial statements, balance sheets, ratios and cash flow cycles;
 At least 3 years working directly with customers;
 Sales experience required.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES
 Decision making;
 Problem solving;
 Analytic thinking;
 Leadership and management skill;
 Microsoft and reporting skill;
 Self-driven, energetic and motivated;
 Positive attitude and confidence;
 Good communication and negotiation skills;
 Numerate /Data rational;
 Time management
 Results orientated
 Strategic thinking
 Self-confident
 Integrity and honesty
 Interpersonal skills

How to Apply

Applications (including names of three referees) accompanied by certified copies of relevant certificates should be emailed to [email protected]/ or to [email protected] or hand delivered to:
Human Resources Department
Lesotho PostBank
Mafike House, 1st Floor
Maseru. Lesotho

The closing date for submission of applications is 03rd April, 2020

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