Minimum Requirements:
Essential:
Grade 12 / Matric or Senior Certificate
Diploma or Degree in Public Relations, Business Administration, Customer Management or any relevant qualification
Advantageous:
Customer Service experience
Computer Literate in Microsoft Office
Job Specification:
Accurately handle all Customer Care Administration in an orderly and confidential manner.
Liaise with various Dis-Chem stakeholders in order to meet department and business objectives.
Accurately capturing and processing of customer data obtained via email or telephone.
Deal with Partner queries received via internal or external in a timeous manner.
Assist with quality assurance queries, escalating and following up to ensure customers received feedback accordingly
Arrange and attend meetings and take accurate minutes of the meetings.
Build and maintain effective and supporting relationships with colleagues to ensure productive working practices.
Ensure all stakeholder queries, complaints and concerns are handled and resolved in the best manner possible.
Provide helpful, positive and productive assistance to relevant Dis-Chem Stakeholders when needed.
Competencies:
Essential:
English – Read, write and speak well
Trustworthy and Honest
Have an internal willingness to assist and help others
Attention to detail
Be able to coordinate tasks according to the urgency
Be self-motivated
Advantageous:
2nd Additional language
Special conditions of employment:
South African citizen
MIE, clear criminal and credit record
Reliable transport
Remuneration and benefits:
Stipend
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.