SAN ANTONIO GUESTHOUSE
RECEPTIONIST ×2
Job Summary:
San Antonio Guesthouse is seeking a friendly and organised Receptionist to join our team!
As the first point of contact for our guests, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm welcome for all visitors.
Responsibilities:
- Greet and check-in guests, handle room assignments, and provide information about guesthouse facilities and services
- Manage reservations, cancellations, and amendments in a timely and efficient manner
- Handle guest complaints and issues with professionalism and discretion
- Maintain accurate records of guest information, payments, and room occupancy
- Perform general administrative tasks, such as answering phone calls, responding to emails, and sorting mail
- Collaborate with other departments to ensure seamless guest experience
- Maintain a clean and organized reception area
Requirements:
- Diploma in Hospitality or related field preferred
- Previous experience in a reception or customer-facing role, ideally in the hospitality industry
- Minimum experience level: 1–2 years
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize tasks, and work under pressure
- Proficiency in hotel management software and Microsoft Office
- Friendly and approachable demeanor, with a passion for delivering exceptional customer service
Skills:
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Basic knowledge of accounting and payment processing procedures
- Familiarity with hotel management software (e.g., POS, Opera)
- Ability to maintain confidentiality and handle sensitive information
- Fluent in Sesotho and English
Application Instructions:
All applications should be hand delivered to San Antonio Guesthouse, Old Europa, Maseru
Deadline: On or before 14th July 2025 @ 12:00 PM